FAQ
How can I place an order?
How can I place an order?
Placing an order is simple! Browse our sneaker collection, select your size, add the item to your cart, and follow the checkout process. You’ll receive an email confirmation once your order is complete.
Do you ship internationally?
Do you ship internationally?
Yes! We ship worldwide. Currently, we deliver to: Germany, EU countries, United States, Canada, Australia, New Zealand, the Middle East, Asia, and South America.
How much does shipping cost?
How much does shipping cost?
Free standard shipping
How long will my order take to arrive?
How long will my order take to arrive?
Processing: 1–2 business days
Estimated delivery times:
RegionPremium ShippingFree ShippingGermany & EU3–7 business days5–14 business daysUS, Canada, Australia, NZ4–12 business days7–21 business daysMiddle East3–10 business days5–12 business daysAsia11–23 business days12–30 business daysSouth America11–23 business days12–30 business days
Please note: Transit times are estimates and may vary due to customs or local conditions.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, contact us within 24 hours at contact@sneaker-deals.com or +49 5622 790889. Once shipped, we cannot change the delivery address.
What is your return policy?
What is your return policy?
You have 7 days from the date of delivery to request a return. EU customers have a 14-day cooling-off period. Items must be unworn, in original condition, with tags and packaging, and include proof of purchase.
To start a return, contact us at contact@sneaker-deals.com for instructions and a return label.
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
Inspect your order immediately. If it’s defective, damaged, or not what you ordered, contact us right away at contact@sneaker-deals.com. We’ll make it right quickly.